Orders & Shipping
Products & Ingredients
Returns & Refunds
Account & Loyalty
Track Your
Order
Enter your order ID or email to see live status. Usually ships within 24 hours.
Delivery Windows
| Zone | Standard | Express | Hyperlocal |
|---|---|---|---|
| Metro Cities | 1–2 days | Same day | 4 hours |
| Tier 2 Cities | 2–4 days | Next day | — |
| Tier 3 & Towns | 4–6 days | 2–3 days | — |
| Remote Areas | 6–9 days | — | — |
Returns
Made Easy
Not what you expected? We'll make it right. No drama, no lectures.
How to Return
Raise a Request
Email returns@gochugang.in with your order ID and reason. We respond within 4 hours on weekdays.
Pack It Up
Keep products in original packaging, sealed and unused. Attach the printable return label we email you.
Drop Off or Pickup
Drop at any Delhivery / BlueDart hub, or schedule a free pickup from your address (metro cities only).
Get Refunded
Refund processed within 3–5 business days of receiving your return. Store credit issued instantly.
What Can Be Returned
| Item Type | Eligible? | Condition |
|---|---|---|
| Unopened Products | ✓ Yes | Original seal intact |
| Damaged on Arrival | ✓ Yes | Report within 48 hours with photo |
| Wrong Item Delivered | ✓ Yes | Report within 48 hours |
| Opened Products | ✗ No | Food safety regulations |
| Gift Packs (opened) | ✗ No | Food safety regulations |
| Limited Edition | ⚡ Case by Case | Contact us first |
Refund Timeline
Once we receive and verify your return, refunds are processed within 3–5 business days. Credit card/UPI refunds reflect in 5–7 banking days depending on your bank. Store credit is instant and never expires.
Contact
The Gang
Real humans. Real responses. We usually reply within 4 hours on weekdays.
Send a Message
Office
GochuGang Foods Pvt. Ltd.
Unit 4B, Powai Industrial Estate
Andheri East, Mumbai – 400 093
Maharashtra, India
FSSAI Lic: 10021042002XXX · GST: 27AABCG1234M1ZX
Wholesale &
Distribution
Stock the hottest Korean brand in India. Bulk pricing, dedicated account manager, no nonsense.
- Access to full catalog
- Net 30 payment terms
- Email support
- Co-branded shelf cards
- Full catalog + exclusives
- Net 45 payment terms
- Dedicated account manager
- In-store activation support
- Free POP materials
- Full catalog + custom SKUs
- Flexible payment terms
- Dedicated sales rep
- White-label options
- Co-marketing budget
- Priority new launches
Apply for Wholesale Access
Our
Story
How a midnight craving in Seoul became India's most unhinged food brand.
It started with a bowl of tteokbokki at 2 AM in Hongdae, Seoul. Our founder Aarav Mehta — then a product manager at a startup, very much not a food entrepreneur — had one bite and thought: "Why doesn't this exist in India?"
Not the imported version. Not the "inspired by" version. The real one. Calibrated for a palate that grew up on ghost peppers and street chaats, with the fermented depth of proper gochujang.
He spent 18 months in Mumbai's food tech scene, working with Korean food scientists and Indian flavor engineers to build a product that didn't compromise. It had to be authentically Korean and genuinely Indian — not a Frankenstein of both.
The Timeline
The Midnight Bowl
Aarav's Seoul trip and the tteokbokki moment that launched everything.
R&D + First Batches
18 months, 340 recipe iterations, 3 food scientists, and one very tolerant taste-test group.
GochuGang Launches
4 products. Instagram-only drop. Sold out in 9 hours. We were completely unprepared.
Viral Moment
Habanero Bomb reaction video hits 3 million views. 12,000 orders in 48 hours. Site crashes twice.
50K+ Gang Members
12 products, pan-India shipping, 4.9★ average, Discord community of 8,000+. Just getting started.
The Team
Work at
GochuGang
We're building India's boldest food brand. If you want boring, we're not your people.
Open Roles
Senior Growth Marketer
Brand Designer (Motion)
Community Manager
Supply Chain Lead
Food Scientist / R&D
Content Creator (Video)
Don't see your role? We hire for attitude and ability over job titles. Send your resume and a 2-line pitch to careers@gochugang.in.
Privacy
Policy
Last updated: December 1, 2024. We're transparent about your data because we actually respect you.
Information We Collect
When you shop with us, we collect information necessary to process your order and improve your experience:
- Account data: Name, email, phone number, password (hashed)
- Order data: Delivery address, payment method (we never store full card numbers), purchase history
- Device data: IP address, browser type, device ID, and usage analytics
- Communication data: Messages you send us via email, WhatsApp, or contact forms
- Behavioural data: Pages visited, products viewed, cart activity — used only to improve your experience
How We Use Your Data
- Processing and delivering your orders
- Sending order confirmations, tracking updates, and delivery notifications
- Personalizing product recommendations and offers
- Improving our website and product catalog
- Sending marketing communications (only with your explicit consent)
- Fraud prevention and security monitoring
- Legal compliance and dispute resolution
Data Sharing
We never sell your personal data. We share it only with:
- Delivery partners (Delhivery, BlueDart) — only your name and delivery address
- Payment processors (Razorpay, PayU) — for secure transaction processing only
- Analytics tools (Google Analytics, Mixpanel) — anonymised and aggregated only
- Legal authorities — only when legally required
Your Rights
Under the Digital Personal Data Protection Act 2023 (India) and applicable laws, you have the right to:
- Access a copy of your personal data we hold
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Data Protection Board of India
To exercise any of these rights, email privacy@gochugang.in. We'll respond within 72 hours.
Cookies
We use cookies for session management, analytics, and remembering your cart. You can disable non-essential cookies in your browser settings. Disabling cookies may affect some site functionality.
Contact & DPO
Data Protection Officer: Rohan Nair · privacy@gochugang.in
GochuGang Foods Pvt. Ltd. · Unit 4B, Powai Industrial Estate, Mumbai – 400 093
Terms of
Use
Last updated: December 1, 2024. By using our site you agree to these terms. Boring but necessary.
Acceptance of Terms
By accessing gochugang.in ("Site") or purchasing our products, you agree to be bound by these Terms of Use. If you do not agree, please do not use our Site. GochuGang Foods Pvt. Ltd. ("Company", "we", "us") reserves the right to update these terms at any time.
Account & Eligibility
- You must be 18 or older to create an account and purchase products
- You are responsible for maintaining the security of your account credentials
- You agree not to create multiple accounts for fraudulent purposes
- We reserve the right to terminate accounts that violate these terms
Orders & Pricing
All prices are in Indian Rupees (INR) and include applicable GST. We reserve the right to change prices at any time. Orders are confirmed only upon receipt of payment. In case of pricing errors, we will notify you and offer cancellation.
Intellectual Property
All content on this Site — including logos, brand name, product images, copy, and design — is the property of GochuGang Foods Pvt. Ltd. and protected by copyright. You may not reproduce, distribute, or commercially exploit any content without our written permission.
Prohibited Use
- Scraping, crawling, or data mining our Site without permission
- Using our brand assets without written consent
- Fraudulent orders, chargebacks abuse, or coupon exploitation
- Reselling our products without a wholesale agreement
Limitation of Liability
To the fullest extent permitted by law, GochuGang is not liable for indirect, incidental, or consequential damages arising from use of our products or services. Our maximum liability is limited to the value of your most recent order. Spice-related incidents are on you. 🌶️
Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
Refund
Policy
Last updated: December 1, 2024. We stand behind our products. If something's wrong, we'll fix it.
Refund Eligibility
| Scenario | Eligible? | Resolution |
|---|---|---|
| Product damaged in transit | ✓ Yes | Full refund or free replacement |
| Wrong item received | ✓ Yes | Full refund + correct item shipped free |
| Missing items from order | ✓ Yes | Refund for missing items or resent |
| Unopened, sealed product | ✓ Yes | Refund within 7 days of delivery |
| Product not to taste | ✗ No | Food is subjective — try our milder options |
| Opened / used product | ✗ No | Hygiene & food safety regulations |
| Order placed by mistake | ⚡ Within 1 hour | Cancel before dispatch for full refund |
Refund Timeline
Request Raised
Email returns@gochugang.in. We verify within 4 business hours.
Verification (0–24 hrs)
We may ask for a photo of the damaged product. Quick process — we trust you.
Refund Initiated (1–3 days)
Refund processed to original payment method. Store credit issued instantly upon request.
Money Reflects (5–7 banking days)
Depends on your bank. UPI is typically faster. We'll send a confirmation once processed.
Cancellations
Orders can be cancelled within 1 hour of placement for a full refund. After 1 hour, the order enters processing and cannot be cancelled. Once shipped, the return policy applies.
To cancel: email orders@gochugang.in or WhatsApp +91 98765 43210 with your order ID.
Partial Refunds
If only part of your order is eligible for a refund (e.g. one product damaged out of three), we will refund only the value of the affected item(s) plus applicable shipping proportions.
Shipping
Policy
Last updated: December 1, 2024. We ship fast. We pack well. We track everything.
Shipping Rates
| Order Value | Standard | Express |
|---|---|---|
| Below ₹499 | ₹49 | ₹99 |
| ₹499 – ₹999 | FREE | ₹79 |
| ₹1,000 and above | FREE | FREE |
Delivery Timelines
| Location | Standard (1–2 days) | Express (Same/Next) |
|---|---|---|
| Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune | 1–2 days | Same day / Next day |
| Tier 2 cities (Jaipur, Lucknow, Kochi etc.) | 2–4 days | Next day |
| Tier 3 towns | 4–6 days | 2–3 days |
| Remote / J&K / NE India | 6–10 days | Not available |
Courier Partners
We ship via Delhivery, BlueDart, and Ekart depending on your pincode and selected speed. Courier selection is automated for best coverage and speed in your area.
Packaging
All products are shipped in food-safe, temperature-stable packaging. Sauce jars use double-sealed caps and foam protection. Noodle boxes are wrapped in corrugated inserts. We use minimal plastic — 80% of our packaging is recyclable.
Failed Delivery & RTO
If delivery fails 3 times (wrong address, not available, locked premises), the package is returned to us. We will contact you to reattempt delivery. A ₹49 re-delivery charge applies for non-defective returns. If you do not respond within 7 days of RTO notification, the order is cancelled and a store credit (minus shipping) is issued.